The Nizam of Hyderabad’s Armoury was the largest single armoury that my father, Walter Clode, purchased during his times in India. The size and expense of the armoury led to a joint venture between his old friend and former manager of Westley Richards London, Malcolm Lyell. Malcolm went on to combine his acquisition of the Westley Richards Agency London with Holland & Holland. The joint venture between Holland & Holland and Westley Richards was a financial split and my father taking care of all the purchase and logistics getting the armoury home from India with which he was much more capable than the other party involved.
Over the weekend I was talking to my father about various times past and this little catalogue was brought out of some cubby hole and given to me. I had seen it many years ago but forgotten about the display cabinets which it represents. I have no idea how many were ever made and sold but I have never seen them appear on the market since.
I am sure that many of you who follow the market and auctions will have seen in recent months various collections being disposed of which were made at the time of this deal taking place. Hyderabad weapons featured quite strongly in these collections and were all magnificent items. I hope that the content of the catalogue will provide the information on the cavalry pistols so I have not repeated it.
For me this catalogue reminded me the attention to detail that Malcolm Lyell applied to the work he did at Holland & Holland. Rather than just sell the pistols individually he created and had made these displays which keep a group of the pistols together, a very nicely considered piece of marketing.
Every year Malcolm would have some special exhibition piece to draw attention to the company and sell, the carved guns by Alan Brown, Saurian 4g, Herculean 4g, the Rococco .410 gun, cased sets of rifles and sets of guns. These items went under the term “Products of Excellence” an annual offering which was immediately stopped by Roger Mitchell when he took over from Malcolm. I have always thought that a very, very stupid move!
At home discussing the ‘old times’ including Hyderabad with my father last weekend.
It is always nice to find rifles with good provenance and the Potocki family certainly bring that. This .318 carbine rifle is very nice in a few ways, we don’t see many surviving Westley Richards rifles in this original carbine format, rarely when we do will they have the original telescope and pouch. To have it in its original case and with provenance is the icing on the cake in this instance. This rifle was built for the 3rd Count Alfred Potocki who inherited the family estates during the first world war and who was reputed to be the wealthiest man in Europe. Descendent of William the Conqueror, godson to Kaiser Wilhelm II, this final Count Alfred was related to virtually all the royalty of Europe. Though land and legal reforms in the 1920s stripped him of some of his inherited properties and noble priviledges, Count Alfred was believed by some to be the wealthiest man in pre-Second World War Europe. Educated at Oxford and Vienna, Alfred traveled the world visiting royalty, hunting on safari, collecting impressive works of art to add to his palace collection and tending to his many properties throughout the continent. In the years before World War II, royalty and the super-wealthy dined, hunted and vacationed at Count Potocki’s palace and his several impressive lodge houses throughout the area.
Another famous member of the family Count Józef Potocki (1862-1922) inherited his mother’s estate in Antoniny, while his elder brother Roman was master of Łańcut. A man of remarkable talent and energy, he turned the 55,000 ha property into a very profitable entreprise. His gains financed the expansion of a stud via acquisitions of new stock in Egypt, India and the Middle East, which brought him in contact with Anne & Wilfred Blunt. His true passion however was hunting. Józef organized several remarkable expeditions in the 1890s to India, Ceylon, Somaliland and later to the Sudan, recounted in beautifully bound and illustrated books. One of them was translated in English under the title “Sport in Somaliland” and this book remains one of the most expensive and collectable books in the big game hunting department, often commanding prices in excess of £6000, a copy of which I have never ‘manned up’ enough and bought!
I think we have only made a handful of pairs of 16g hand detachable lock guns during my time here. As I have mentioned in the past the 16g is a fantastic gauge of gun, filling the position of weight and power so well between the 12g and 20g. The wide variety of cartridges available for 12 and 20 doesn’t cover the 16g as well, which has perhaps dampened the popularity of the gauge, that said there is an increasing rather than decreasing offering now available and we seem to be making more 16g guns now than ever previously over the last 30 years.
This pair of guns were completed in 2008. The guns have 30″ barrels, 15″ stocks which are currently cast on and can be altered cast off. The 2 3/4″ guns are choked 1/4 & 3/8 in both pairs of barrels and they weigh in at 6lbs 1oz. Bore and barrel measurements are as new.
With the £ value against the $ so low now these guns are a rare and excellent opportunity for an as new cased pair of game guns. This pair of 16g guns are on our used gun sitewith full selection of detailed photographs.
It is well known that the Birmingham gun trade, in addition to servicing its own requirements, supplied an enormous variety of individual parts, part finished and finished guns to the both the London and the provincial gun trade. There are many examples, for example I have a copy of the records of the London gunmaker James Lang & Co. Ltd and its later incarnation as Lang & Hussey and I’ve lost count of the number of times the name Osbourne appears in the ledgers under the heading “from”. In the past I believe that this was perhaps an inconvenient truth to some people, but now the same knowledge is recognised for what it is; unequivocal evidence of the diverse range skills and entrepreneurship of generations of craftsman from Birmingham and the Black Country. What was often of less concern to many in the past was the supply of parts and part-finished guns from Birmingham to the provincial gun trade. I’ll put my cards on the table; I am a strong advocate of the hypothesis that numerous examples of guns can be found bearing the names of provincial makers that are unknown to many but are at least equal in terms of quality and craftsmanship to those that carry the name of many well-known London makers.
My paternal line has at least part of its origins in Manchester and I have in my possession a memorial plaque or “Widow’s Penny” sent to soldier’s families during the Great War bearing the name of my Great Grandfather, Private Thomas Newton of the 1st Battalion King’s Own Royal Lancaster Regiment, who fell at Ypres on 2nd May 1915. When I learned that there was also a Manchester gun maker called Thomas Newton, I had all the excuses I needed to start a collection.
One of the first Thomas Newton guns I acquired was an early 20th century Anson & Deeley type box ejector. It was in overall good condition but there were a few dings and scratches on the stock which had also been spoiled with a varnish-like finish, so I set about to strip the old finish, raise the dents and apply a proper hand rubbed oil finish.
When I took the forend wood off the iron work, I found the words ‘Westley Richards & Co’ a number, which I assumed is a part number, and ‘WR’ in a triangle engraved on the ejector box.
I had started researching the history of the maker Thomas Newton and the businesses which subsequently traded under his name and now another piece of the jigsaw had just fallen into place. What else might it tell me I thought? I got in touch with Karena Clode whose business card I had picked up at a CLA Game Fair, I emailed a picture of the ejector box and asked if these marks could be used to date the part or if anything was known about the supply of these to the Manchester gun makers such as Newton ? My email was forwarded to Trigger who quickly confirmed that the marks were original and it was a genuine Westley Richards supplied part, but unfortunately no records existed to show when such parts were supplied to the trade or anything else.
As quickly as that door on the history of Thomas Newton’s business had opened, it had closed, but never mind it was further proof of the provenance of my Manchester gun; Westley Richards played a part in creating my wonderful box lock ejector before it moved north to Manchester. My collection of guns, both hammer and hammerless and other pieces of shooting ephemera bearing the name Thomas Newton, has grown since I discovered the connection with Westley Richards’ work for the gun trade. Now, I’ve always wanted a Westley Richards and I’m wondering is this the excuse I need to start another collection?
The Bishop of Bond Street. The infamous manager of our shop in London’s Bond Street.
Office Manager and Book Keeper (Quickbooks).
Westley Richards Agency, LLC, is a wholly owned subsidiary of the World-renowned British gun and rifle maker Westley Richards & Co. a business trading since 1812. The Westley Richards factory in England build bespoke best English guns and rifles for discerning customers worldwide. The company also manufactures fine leather goods, deal in used guns and have a growing retail clothing and accessories department marketed through retail space and webstore.
The business has recently moved its USA offices to Gulf Breeze, Pensacola FL from Bozeman MT and is now under new management. The company operates from 3000sq ft of newly refurbished showrooms and offices. This office is the company’s first point of contact for all our U.S. based customers interested in having new guns built in our U.K. factory, purchasing used guns from our stock, consigning their guns to us and enquiring about our retail offerings.
This is a great opportunity for an organised and conscientious individual to run the office and administrative side of this small but highly respected business in order to take the admin work-load off the manager allowing him to focus on customers and gun sales. We are looking for an enthusiastic all rounder who will join our team and contribute to grow the company in its new location.
Opening post and taking appropriate action – filing, organising or responding
Answering the telephone
Assisting customers with their enquiries on telephone and in person
Creating letters, orders and statements of account for customers using MS Word and Quickbooks
Creating import/export paperwork to comply with federal ATF and state law
Organising shipments of guns with carrier’s
Packing and unpacking guns
Booking guns in and out to comply with Firearms license
Assisting with small retail operation – customer enquiries, payment processing, shipments and returns
Communicating with head office in the U.K. as and when required
Book-keeping – entering vendor bills and creating customer invoices, inventory etc. on QuickBooks
Any ad hoc duties required by manager.
Experience in similar role
Initiative to manage own workload and prioritise tasks
Organisation skills to keep records in order and up to date
MS Office Skills – Ability to write well-presented letters and create basic spreadsheets
Attention to detail when entering information into accounts package
Polite and enthusiastic communication with customers, on telephone and in person
Attentive to customer’s needs and requirements
Ability to relay customer enquiries to the manager in a timely and precise manner.
Reliable and dependable attendance
An interest in shooting and hunting together with desire to learn this unique luxury gun business is advantageous.
For further information of this position or to apply please email me direct at email@example.com or call LD McCaa at the USA shop in Gulf Breeze.
Stick making is a widely practised art in England, walking and thumb sticks of all kinds are made by craftsman all over the country, each individual maker with a particular style and price point. The county and country shows have demonstrations on technique and it is obviously a satisfying pastime to go out for a walk, harvest the stick and turn it with some hours work into something of use.
My favourites, and the small group I have put together are from this maker who is at the top of his game and carves each stick with individual game, dogs with immense care and attention. They are almost too nice to take in the field and certainly some of them have protrusions that make it difficult to warrant doing so, they are actually remarkably tough though.
These are not an item for the web store as very limited in availability. They do however make a very special gift which is why I am showing them here on The Explora to what I feel is a limited audience. For anybody interested in getting one of these as a special Christmas gift please let me know and I will see if we cannot deliver in time.
Dear Simon, I have an idea for what I think would be an interesting blog post, that only you can do, and that is valuation in buying and selling of the kind of guns that WR deals in. A great example would be the recent Lancaster’s. They are a time machine. In fact if you didn’t own them I would be suspect. Single guns, not so hard I know. But more toward unique guns. I know that you must have ready buyers and high volume collectors for a lot of the high end guns. I think that folks would be interested in how condition, rarity, attribution, etc. is weighted in you thinking to arrive at a price. I play this game all the time in my mind seeing a gun and mentally attempting to price it. I think it would be of great interest.
When taking orders for our new guns it is often quite hard to sell a best quality case to go with the gun or rifle. This is understandable, they are hand made to each gun or pair of guns and as such expensive, they also have no real practical value for todays travel as cannot be checked in to a flight and taken on hunts, they are suited to car, private jet or ocean carriage only, cases to be handled with care.
I think for me, the case is always the cornerstone of the guns of value, the original case play’s a very important part in my whole buying, valuation and selling process. This applies to antique guns as well as what we can term as modern guns, those built since 1900 to the same designs we use today. So if we were to roll on 100 years from orders taken today, I think that then the original fitted makers case will play an important part in the value of the guns and more than return the investment made. I know one large collector who has in recent year stopped casing his new guns, this from a practical reason as much as anything, he has a whole huge shed full of cases and the logistics of finding a case is quite complicated. I do however feel this is a mistake as when the time comes to sell these high end multi barrelled sets of guns, things are going to get in a muddle.
So firstly I believe the presentation of the guns is an extremely important factor in the valuation of the guns. Simply put a pair of mint condition guns in a plastic travel case will not be as valuable as a the same pair of guns in their original case with all the accessories, the whole package patinated with age.
For my part a decision ‘to buy’ or ‘desire to buy’ is normally made within a few seconds of opening a case, it is a time at the gun trade shows, private homes or wherever the item is offered to me for the ‘poker face’. At this point you will first see the make, type and condition of the guns, you may open the case to reveal some heavily and badly restored guns or open the case to what you know are guns that have been sleeping untouched in their baize, velvet or calfskin lined box for many years. The seller will no doubt be looking for a reaction! The make and type for me is unimportant at this point as any gun in great condition has value, it will just be relative, a best name one more of course than a lesser name. The Westley Richards used gun department has always dealt in all makes of guns and rifles, we have never limited ourselves to dealing in our own product alone and over recent years have handled a sold a huge variety of different makes and types of firearms, condition of whatever gun we handle will determine the price.
Would I want this Gun back at this Price?
One final and important part of my valuation process is asking myself if the price I have set would lead me to wanting to buy the guns back in the future or would this be a sale that I would have to hide from the remainder of my life. I have built my business on a relatively small customer base, one to which I have provided an excellent service including finding best and unusual guns for their collection, items never seen on our used gun sites. The pool of very good guns is not deep, there are many average guns in the market, sporting guns which have now tired with age and whilst seemingly cheap are now in the breaking down stage, extremely expensive to maintain with new parts, assuming you can find the gun maker to effect the repair. Knowing that the really great guns are few and far between means that at some point in my career I will be wanting to buy the guns back so I can repeat the deal with a new collector. My clients are very familiar with my constant nagging about isn’t it time you sold me back this or that gun, you must be fed up with it by now!
When I value a gun I never go over the top, I always charge what I feel is a good fair market price and this price will have come from my knowledge of the market for the type of gun, the presentation, condition and finally my rule will this price allow me to make a further deal some years down the road.
Many of the prices asked now on guns for sale are what can only be called ‘pie in the sky.’ I see so many guns with quite extraordinary prices on, totally unjustifiable and they just tend to sit and sit for years unsold getting in worse and worse condition as they are hauled from show to show and handled badly. These guns have either been purchased badly and the owner is adamant about not making a loss or in order to win consignment sales high tempting prices are given the owners and they are unachievable. The Peterson collection of recent years is a typical example of highly overpriced shotguns and rifles, items at $150,000 which should be more like $70,000 which is what they would perhaps fetch on the open market.
Valuation is an important aspect of the business, quite frankly we need to be selling the guns to remain in business and turn our stock like any other business. None of us want to leave money on the table but in order to get deals working on a constant and regular basis I think it is best when valuing guns to leave some incentive as a knowledgeable buyer will know he is being well looked after and return to do more business, which after all is what it is all about.
The breech loader got its real introduction to England in 1851, when Casimir Lefaucheux exhibited his breech-loading pin-fire at the Great Exhibition in London’s Crystal Palace. Legend has it that Edwin Hodges, a multi-talented ‘gunmaker to the trade’ with Islington workshops, made an adaptation of the Lefaucheux gun for the established West End firm of Joseph Lang.
Lang’s gun is widely credited as the first proper sporting gun in Britain that successfully combined pin-fire cartridges with a usable, forward facing, under-lever locking mechanism with barrels that drop in a hinge. The idea stuck and breech-loading pin-fires were to dominate the scene for the next fifteen years.
While this step-change in technology was instigated by a London gun maker developing a continental idea, as with so much else in the history of sporting gun development, Birmingham firms, including Westley Richards, were at the forefront of perfecting new concepts and devising better operating mechanisms.
Pin-fire ammunition, though quicker than muzzle loading, was imperfect and the quest to improve upon it was quickly underway. However, in tandem with ammunition developments, the other challenge was to provide a quick, efficient and safe method of locking barrels to breech face. Many sportsmen were afraid that the new breech-loaders would come apart in their faces. Others claimed no breech-loader would ever ‘shoot as hard’, to use a then common phrase, as a muzzle-loader.
The development of the Dolls Head. From Bottom, Pull back lever, Rotating with developed Dolls Head, short lever rotate over extension, Top the first breech opening gun sold by Westley Richards
Among the first and most influential improvements on the rather flimsy Lefaucheux locking mechanism was the Westley Richards ‘doll’s head’. This is based on a projection from the breech ends of the barrels, extending from the rib. It has a rounded ‘head’ with a slot and the whole is drawn into a corresponding cut-out in the standing breech. The slot is engaged by a sliding top-bolt, preventing gravity from pulling down the barrels once the gun is closed.
Very early guns built with doll’s head rib extensions had a simple, long turning lever, which blocked the path of the doll’s head when closed. The first of these was made in 1858 as a pin-fire.
The first version of the, now familiar, system employed on Westley Richards guns features an 1862 patent sliding top-lever, rather than one that pivots. It most closely resembles the more commonly encountered Horsley of 1871 in the way the lever is operated. When the lever is pulled back with the right thumb, it slides the locking bolt out of the slot in the doll’s head.
The second version quickly followed in 1864 and became the basis of a classic. While examples of the first version are rare, those of the second version are legion. They span the pin-fire and centre-fire eras. In this second version, the lever rotates to the side when pressed with the right thumb. This rotation operates the removal of the top-bolt from it’s slot. This is still the sole means of securing the barrels to the action. To modern eyes it seems flimsy but it works and many guns built this way are still in regular use. It was employed on both shotguns and double rifles.
The third version of the Westley Richards action retains the doll’s head with its top-bolt as an effective third bite. However, the main holding mechanism is Purdey’s patent double under-bolt of 1863. The combination of the Purdey bolt and the Westley Richards bolted doll’s head is retained to this day in the firm’s double rifles and shotguns.
The Westley Richards treble-grip bolting system was used by other firms in the wider gun trade but far less commonly than the combination of top-lever, Scott Spindle, or Greener lever-work, operating a Purdey bolt. The wider trade favoured simplicity and the doll’s head concept was often imitated in the form of similar looking devices without a third bolt or grip. Third grips became a feature of Birmingham guns, while many London makers preferred the cleaner lines of a gun without a rib extension, preferring to rely on well-made actions and a Purdey bolt alone.
Greener’s rival ‘Treble Wedge Fast’ concept consists of a simple vertical slot in the breech, accommodating a rib extension that drops in, drilled with a hole to accommodate a round-section bolt, which slides into place horizontally, thereby bolting the barrels to the action through the fences, as well as via the Purdey under-bolt. The wider gun trade adopted versions of this system in all grades of gun. When made well, it is very secure but in lower grades, where the fit of parts is not perfect, the benefits of the Greener top-bolt are dubious.
Some firms even adopted a version of the doll’s head without any kind of bolt. The concept persisted with designers and the doll’s head extension became a key part of the Webley & Brain screw-grip action that was so widely used throughout the gun trade in the late 1800s and early 1900s.
Westley Richards hammer guns of the 1860s bridged the development in ammunition from pin-fire to centre-fire. After Daw introduced the centre-fire to the British market in 1861, it began to gain traction. Today it is possible to find Westley Richards hammer guns, as described above, made as pin-fires or centre-fires and a number will be conversions from pin-fire to centre-fire.
The aesthetic norms for hammer guns developed along with the mechanical improvements. Early Westley Richards guns will typically be of bar-in-wood form, with most of the metal of the action covered by a veneer of stock wood, extending to the knuckle. The forend wood is similarly shaped, with wood enveloping the forend iron and looking somewhat like the hinges in the exoskeleton of a crustacean, hence the widely used term ‘crab joint’ to describe this style of gun.
As the 1870s progressed, hammer guns gradually lost their wood coverings and became the familiar pattern of exposed locks and actions with stocking limited to the areas behind the action and forend wood reducing to the, now familiar, ‘splinter’ style, with an exposed iron fitting into the knuckle.
Westley Richards were early to the party when hammerless guns began to gain favour. As patentees of the Anson & Deeley action in 1875, the firm were quick to favour this simple, brilliant and reliable hammerless gun as their house style, while many other firms continued to make hammer guns and experiment with various styles of hammerless action. I think that in the minds of the Westley Richards directors at the time, the hammer gun era was over in 1875.
For any destination you travel to shoot a gun slip is an essential piece of kit with which to protect and carry your gun or rifle during the non hunting periods. What you choose to put your gun in at this time comes in a multitude of varieties and options from very basic and cheap to exotic models made in clients own game skins.
Westley Richards has always taken the view that the gun slip should match the quality of the gun it will look after, it should also be capable of doing that job for the life of the gun. We achieve this brief by using a very expensive organic tanned leather which has deep absorption of natural fats that will keep the leather in fine condition for many years with only a small amount of annual attention to reintroduce wax to the grain. The leather we use will patinate and mature quickly becoming unique in its own way. I can always recognise my gun slips at a distance, the colour and distinct burnish marks gained over many years use of travel and use make them unique.
Hand made in our workshops using traditional saddlery skills the range of slips we offer is very comprehensive and each model can be found ‘off the shelf’ at popular lengths or made to order at specific lengths. We only use premium leathers, solid brass fittings, RiRI non scratch Swiss made zips and premium fleece lining to protect the guns. These fine components are stitched together using a combination of machine and hand sewing skills utilising strong waxed threads designed to last. The muzzle box is hand blocked for a perfect finish complete with hanging tag.
Why am I throwing this product into the pile just now? It is because each year as we approach Christmas the Deeley Slip is a very popular item and is often one that people want personalised as a gift. A variety of leather or shape or special length may be asked for and of course the initials, crest or name of the future owner. Our leather shop is a small department and we want to handle all our holiday orders in good time so this is an open hint to order early if this is a gift you may have been considering for yourself or someone else! The full range of standard gun slips can be seen here and we welcome discussing any special orders or requests you might have.
My Father, a Veteran of WWII combat in the Pacific Theatre had a few sayings and was not one to suffer fools. He could best be described as a very gentle man. Four amphibious combat assaults will apparently teach one much about themselves. At thirteen, I lost him too early. It is a strange phenomenon that we continue to learn from our parents long past adulthood, and even after they have gone ahead. There seems to be to be a certain imprinting that takes place and endures.
He had many sayings, which were as a practical matter his philosophies. He lived by them without much, if any, variation or discussion. One of these sayings I often think of and find can be applied to business dealings and the contingent relationships. “When all is said and done, let more be done than said”. I never met my Grandfather, he had passed early as well, but my Father spoke of what he learned from him in tough days during the American Depression. They fed themselves and family, gardening, hunting small game, and fishing. I hope that I have those qualities in my character.
Character can exist in many things and manifest itself in many different ways. It can make up and distinguish an individual, group, or nation as to how they conduct themselves and behave; it can separate distinguishable things into categories; identify a nature. It can separate things by its essential elements or traits; it can be a set of qualities that make a place or thing different from other places or things.
A good friend of mine for some thirty five years and a knowledgeable gun lover of the highest order just recently returned from a three week tour of Scotland, Ireland, and England. He had reserved a good part of the last week of the trip to visit London Gunmakers and a few dealers he was familiar with. In our conversation I expressed to him that I would like to make that exact trip. His response was, “Don’t. Instead see the tourist things in London, the famous Gunmakers are a waste of time, and no fun. I felt like I was at my in-laws”. This statement did shock me just a bit. He went on to tell me that he went into one of the most famous makers, at a most famous location and of three employees, not one, spoke even a single word to him. He is a good sport and can find humor in almost anything, and left the subject alone after the comment, “I suppose they would have taken cash, but they didn’t ask for it”. I actually found this hard to believe yet he assured me his account was accurate. He went on to tell me about his experiences at a couple of the other famous makers and felt it was a little better, but not by much and he just did not feel welcome. He came away with the impression that because he was dressed comfortably for a full day of activity that he was somewhat disqualified at a glance. He tells me that his experience at some of the dealer shops was an altogether the opposite experience, telling me what he saw and may follow up on. This man does not have a pretentious bone in his body nor any “chip on his shoulder”. If he is right, that he was dismissed just on his casual appearance a big mistake was made. This gentleman can impact an order book in a serious way if he so chooses, and likely has time for the wait.
The magnificent facade of James Purdey & Sons.
I do feel that this is an extreme example and at least hopefully not the norm. In full disclosure I have not made the trip, so have not had this experience personally at the London locations. This was not the first time I have heard this, but this time from a most reliable source. I have experienced it in a different environment at the large shows of SCI and DSC in the United States, admittedly not so extreme. The very nature of these shows is a little more relaxed. The puzzling thing that has occurred to me on many occasions is that I have looked at a maker’s guns and walked away without having either been taught anything about their particular guns nor have they solicited any questions or business. Maybe I am just lucky to get to see their guns or need to wear a suit.! They are not doing anyone favors by letting them look at their goods. Isn’t the purpose of being at these shows, for lack of a better description, an attempted outreach to new customers? This approach is baffling to me.
This seems to me to be a relationship model, maker to customer, which is completely inverted. It is at minimum in my opinion an organizational character problem. If in the previous account of my friends experience the front line sale force will not make contact, certainly there is little hope of anything more. The periodicals that I read which are both American and English are full of very well done, slick ad copy. These ads do give you a sense of what a company can do, at least for someone! This perceived ‘stuffiness’ is I am convinced at least one of the reasons there is a healthy used or secondary market in English guns. Of course there is the favorable pricing, immediate delivery, but I am suspect that it is also to avoid this stuffiness!
There are exceptions in my experience;
Marc Newton in the Rigby Workshop.
I believe over the last three years at DSC that Mark Newton, MD of John Rigby & Co. has recognized me, if not by name, and made an effort to answer any and all questions and go as far as to sit down and take a few minutes to have a friendly visit. They set their space up in a manner that facilitates, and invites this. This seems to me to be the purpose and value of being there. From what I can see they are on to a good thing, and I for one wish them well and greatly appreciate the way that I have been approached. I believe that they, “get it”.
I do believe, and this from personal experience, that Westley Richards is the standout in all phases of service and customer care and I hear this consistently from friends of mine who are clients. They also have great advertising content, with excellent photography, but this is not the end of it. They show a diverse catalog of new and used guns, along with restoration services, traditional in-house made leather goods with custom one-off capability. There is also a comprehensive retail side of clothing, foot wear, etc. It is approaching impossible to thoroughly cover all of the in-house capability that Westley Richards currently have. Even with this large offering of goods and services this is still not the end of it.
While this is all outstanding, it goes much deeper than this. There is a transparency that you will not see anywhere else and much of it displayed on The Explora. I think Ross Seyfried said it best in a previous post, “those in the workshop understand old things and their history”. Westley Richards staff know and understand the historic legacy and standards that comes together to form the character of the company. Because the folks working there gain an understanding of the company’s history and where it came from they gain an insight into its character. Those in leadership know that this understanding is just as important as the technical and trade skill competency. Should a project’s complexity require it, advice is available to a client not only from experienced and qualified manager of a particular department but from the owner of the company. I am sure it could be found at the smaller boutique makers as well. This same advice may exist at other makers and I am just not aware of it. If so and you find this opinion offensive; my apologies. I do not think though that so much knowledge across such a broad spectrum of products, guns, and rifles exist anywhere else. Not to mention used guns and restoration capability. It goes beyond sales, yes that is an element, but it manifest itself more in the manner of consultation and a way of doing business.
Where does this come from? It comes from knowing the company’s history. It comes from a family’s investment, dedication, and toil in a company through good and bad times. It comes from Walter Clode knowing the company’s history, where it came from, all the way to the turn of the last century and beyond and spending time in the land where many of the companies guns were sold and lived, repatriating those guns to be given a new life. This knowledge and experience being passed on to Simon to steward this legacy and at the same time moving the company forward as conditions require yet not forgetting the past and acutely understanding the character of the company. This cycle of work, failure, success, adjustment, and work builds character. The character of Westley Richards is one of perseverance, doing the best work that they are capable of doing, and being in a position to consult clients in a manner that gives the customer confidence. The strength and competency of the individuals who understand the history of a company, when in a collective creates a company whose core competency as a company then becomes one of character. When the day to day work and customer contact is being conducted in the context of a constancy of purpose, “to build the best gun that we can build”. When the leadership is making decisions in a cycle of continuous improvement, not forgetting the history and hard won character of a company. All of this separates, distinguishes, and creates a window of transparency into a company. I believe that knowing who they are is the strength of Westley Richards.
I believe they are very much a company that exhibit, “when all is said and done, let more be done than said”.